About this role
Bilingual Quality Assurance Analyst at Teleperformance. Location: Brownsville, Texas, United States. Role: monitoring calls, scoring calls, calibrating teams Requirements: Bilingual English/Spanish QA analyst to monitor and score agent calls, perform CSAT analytics, create reports, support calibrations and training; 6+ months QA or call center experience preferred; must pass background checks and have strong communication and leadership skills. Category: Quality Assurance Seniority: Entry Level Tools: Microsoft Excel, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English, Spanish