About this role
CX Operations Analyst at DiDi Global Inc.. Location: Sao Paulo, Sao Paulo, Brazil. Role: designing processes, configuring automations, testing procedures Requirements: Design and configure automated CX processes, evaluate and optimize procedures, translate technical concepts for non-technical stakeholders; coding experience in general-purpose languages; bachelor's degree or equivalent; strong communication and stakeholder management. Category: Customer Service Seniority: Mid Level Tools: Java, C, C++, Python, Shell, Go, JavaScript, BPMN, DMN, GPTbot Commitment: Full Time Workplace: Hybrid Languages: English, Chinese