About this role
Customer Support Analyst at Ppro. Location: Shanghai, Shanghai, China. Role: onboarding merchants, troubleshooting issues, supporting clients Requirements: 2+ years customer support experience (payments/fintech preferred); strong problem-solving, API/technical troubleshooting, Zendesk/Freshdesk and Jira experience; English and Mandarin proficiency; client onboarding and reconciliation skills. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Freshdesk, Jira Commitment: Full Time Workplace: Hybrid Languages: English, Chinese