About this role
Service Desk Analyst at Galliford Try. Location: Hinckley or Nottingham or Annesley. Role: logging incidents, triaging issues, coordinating resolution Requirements: Experience in IT service desk or support environment, strong customer service and communication, ability to manage multiple tasks to SLAs, organised with problem-solving skills. Category: Information Technology Seniority: Mid Level Tools: CMDB, Known Error Database, web portal, email, telephone Commitment: Full Time Workplace: Onsite Languages: English