About this role
Realtime Analyst at WNS Global Services. Location: Durban, KwaZulu-Natal, South Africa. Role: monitoring data, analyzing metrics, flagging issues Requirements: Matric required; 1+ year WFM experience as an RTA; strong analytical skills; proficiency with Calabrio, Amazon Connect, and Microsoft Excel; ability to work independently and under pressure; strong communication skills. Category: Business Operations Seniority: Entry Level Tools: Calabrio, Amazon Connect, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English