About this role
Analista SR Experiência (CX) at iFood. Location: Osasco or Brazil. Role: designing training, analyzing data, applying AI Requirements: Senior instructional design professional with experience designing learning programs, using data to measure impact, applying AI for personalization, familiarity with CX metrics (CSAT, NPS, CES), mentoring skills, and clear storytelling. Category: Human Resources Seniority: Senior Level Tools: LMS, authoring tools, AI Commitment: Full Time Workplace: Onsite Languages: English, Portuguese