About this role
Associate-MIS,Customer Service at IDFC FIRST Bank. Location: Navi Mumbai or Airoli. Role: managing workforce, forecasting demand, analyzing data Requirements: Bachelor's degree required; experience in MIS/WFM/analytics in contact center or customer service, forecasting, workforce planning, data reporting, stakeholder management, and proficiency with data/reporting tools. Category: Data and Analytics Seniority: Mid Level Tools: Workforce Management (WFM), Microsoft Excel, CRM systems Commitment: Full Time Workplace: Onsite Languages: English