About this role
Quality Analyst at IDFC FIRST Bank. Location: Hyderabad, Telangana, India. Role: measuring quality, conducting audits, improving processes Requirements: 5+ years in service quality measuring NPS/FCR/OSAT/RSAT, conducting audits, driving corrective actions, process improvement, regulatory compliance, data analysis, and coordinating cross-functional quality initiatives. Category: Quality Assurance Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English