About this role
B2B Voice of the Customer (VoC) Analyst at Liberty Latin America Communications, Inc.. Location: San Juan, Puerto Rico, Puerto Rico. Role: conducting follow-up, maintaining reporting, analyzing feedback Requirements: 2–5 years CX/customer service/retention/operations experience preferred; bachelor’s degree preferred or equivalent experience; experience with VOC platforms (Medallia), NPS, reporting and Excel; fully bilingual Spanish/English. Category: Customer Service Seniority: Entry Level Tools: Medallia, Microsoft Excel, NPS Commitment: Full Time Workplace: Onsite Languages: Spanish, English