About this role
Analista de Tiempo Real (WFM) at Cashea. Location: Caracas or Buenos Aires or Bogotá or Ciudad de México. Role: monitoring KPI, executing corrections, coordinating staffing Requirements: 1+ year real-time/WFM experience, knowledge of call center KPIs, intermediate WFM tools and Microsoft Excel, strong analytical skills, decision-making under pressure, and effective communication. Category: Business Operations Seniority: Entry Level Tools: WFM, Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: Spanish