About this role
Client Support Analyst at Ripple. Location: Chicago or Toronto. Role: delivering support, diagnosing issues, escalating issues Requirements: B2B technical support experience (SaaS preferred); familiarity with APIs, bank connectivity, payment formats; ability to diagnose issues, manage RSA/Symantec credentials, strong communication and analytical skills. Category: Customer Service Seniority: Mid Level Tools: Alliance Lite 2, RSA, Symantec, APIs Commitment: Full Time Workplace: Hybrid Languages: English