About this role
Service Desk Analyst I at Fanatics Collectibles. Location: New York, New York, United States. Role: managing requests, troubleshooting endpoints, documenting issues Requirements: 2+ years IT support experience, customer service skills, college degree or equivalent experience, strong written/verbal communication and active listening, Microsoft 365/Okta/Slack/Outlook/Zoom familiarity, basic Active Directory admin, ability to lift up to 60 lbs, occasional after-hours support, onsite presence required. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Okta, Slack, Microsoft Outlook, Zoom, Active Directory Certifications: comptia a, comptia network Commitment: Full Time Workplace: Onsite Languages: English