About this role
Technical Support Case Analyst at Ford Motor Company. Location: Allen Park, Michigan, United States. Role: managing cases, providing diagnostics, coordinating escalation Requirements: High school diploma, 2+ years hands-on automotive technical/diagnostic experience, vehicle diagnostics and repair experience, strong communication, ability to research technical documentation and manage cases. Category: Customer Service Seniority: Entry Level Tools: Jira Certifications: ase, senior master, state automotive Commitment: Full Time Workplace: Hybrid Languages: English