About this role
Analyst, Workforce Planning at Carnival Corporation. Location: Miami or Orlando or Tampa or Atlanta or Houston or Dallas or Florida or Georgia or Texas or North Carolina. Role: analyzing volume, monitoring adherence, managing scheduling Requirements: 1–2 years workforce planning experience and 2 years contact center experience required. Proficiency with Microsoft Office/Excel and NICE workforce tools. Strong analytical, communication, and scheduling skills; Bachelor's degree preferred. Category: Business Operations Seniority: Entry Level Tools: NICE IEX, NICE CXONE, NICE Webstation, Microsoft Office, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English