About this role
Business Systems Support Analyst at Mimecast. Location: Bengaluru, Karnataka, India. Role: supporting systems, triaging tickets, maintaining documentation Requirements: 3+ years supporting enterprise applications (Salesforce, NetSuite, Boomi); hands-on Salesforce production support; experience with ticketing tools (Zendesk/ServiceNow/Jira); incident management, troubleshooting, and stakeholder communication. Category: Information Technology Seniority: Mid Level Tools: Salesforce, NetSuite, Boomi, Partner Portal, CPQ, Zendesk, ServiceNow, Jira, Workday, Mihra AI agent Certifications: salesforce administrator Commitment: Full Time Workplace: Onsite Languages: English