About this role
QA Analyst II (Helpdesk/ServiceDesk) at Amadeus. Location: Taguig or Makati. Role: monitoring quality, coaching analysts, analyzing metrics Requirements: Experience in helpdesk quality assurance, queue and backlog management, KPI analysis, strong analytical and coaching skills, understanding of PIA principles and case management, and stakeholder collaboration. Category: Quality Assurance Seniority: Mid Level Tools: ServiceNow, SECO Commitment: Full Time Workplace: Hybrid Languages: English