About this role
Senior Data Reporting Analyst, NICE CXone (Greensboro, NC) at Kaiser Permanente. Location: Greensboro, North Carolina, United States. Role: supporting platforms, leading configuration, resolving incidents Requirements: 8+ years IT support experience with 4+ years network/telephony support and 2+ years leadership; bachelor's degree (or equivalent experience); experience with NICE CXone, VoIP/CISCO, ACD, LAN/WAN; strong troubleshooting and stakeholder collaboration skills. Category: Information Technology Seniority: Senior Level Tools: NICE CXone, VoIP, ACD, LAN, WAN, CISCO VOIP Commitment: Full Time Workplace: Onsite Languages: English