About this role
IT Service Desk Analyst II - Milwaukee at Enerpac Tool Group Corp. Location: Milwaukee, Wisconsin, United States. Role: supporting users, resolving incidents, managing accounts Requirements: Associate's degree in IT required, 3+ years technical support experience, strong troubleshooting and customer service skills, experience with Active Directory/Entra, Intune, Autopilot, software deployment, Microsoft Windows/Office, and networking concepts. Category: Information Technology Seniority: Mid Level Tools: Microsoft Active Directory, Microsoft Entra, Group Policy (GPO), Microsoft Intune, Windows Autopilot, Microsoft Teams Rooms, Microsoft Windows, Microsoft Office Suite, Microsoft Exchange, Microsoft 365 Services, BitLocker, EDR, VPN, DNS, DHCP, TCP/IP, VLANs, Wi-Fi Certifications: a+, network+, mcse, azure fundamentals Commitment: Full Time Workplace: Onsite Languages: English