About this role
Senior Operations Analyst at Auto & General. Location: Toowong, Queensland, Australia. Role: leading incidents, optimising processes, mentoring staff Requirements: 3+ years' experience; lead major incident, problem management and post-incident reviews; strong root cause analysis, monitoring and data-visualisation skills; cloud (AWS/Azure/GCP) experience; ServiceNow and ITIL v4 knowledge; mentoring experience. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, AWS, Azure, GCP Certifications: itil v4 foundation Commitment: Full Time Workplace: Hybrid Languages: English