About this role
Helpdesk Analyst (French or Spanish Speaker) at Inetum. Location: Lisbon, Lisbon, Portugal. Role: handling requests, troubleshooting issues, escalating incidents Requirements: Fluent French or Spanish (C1/C2), 1–2 years helpdesk/service desk experience, familiarity with ticketing tools (Jira, ServiceNow, Remedy), Microsoft 365 and Windows, ITSM knowledge, remote support and account management experience. Category: Information Technology Seniority: Entry Level Tools: Jira, ServiceNow, Remedy, Microsoft 365, Windows, Genesys, Jira Service Management, Confluence Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: French, Spanish, English