About this role
Job duties & responsibilities:
Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)Driving Change management , approvals, monitoring of effective change executionActs a single point of Technical contact during Technical Escalation ManagementAble to Perform Audits on Customer and recommend the Best Practices.Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.Understanding customer requirement and conducting POC \ Demos for new customers and solutions.Risk Analysis & Mitigation in reference Customer.Mentoring & training to team competency enhancementSupport Business Based on Organisation requirement.Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
Requirements and qualifications:
You have proficiency and total hands on experience (+2 yrs) Certification will be added advantage. At least an experience on below technologies.VMware vSphere, Hyper-v.VMware Horizon View, vWorkspace.Knowledge in AWS, Azure.SCOM.SCCM, Chef Infra.Good Knowledge in windows server.Good Knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis..Etc.).Basic/Intermediate Network Knowledge.Basic /Intermediated ITIL Knowledge