About this role
Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)Driving Change management , approvals, monitoring of effective change executionActs a single point of Technical contact during Technical Escalation ManagementAble to Perform Audits on Customer and recommend the Best Practices.Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.Understanding customer requirement and conducting POC \ Demos for new customers and solutions.Experience in Risk Analysis, Mitigation, Migration and Transformation.Mentoring & training to team competency enhancementSupport Business Based on Organisation requirement.Practice of the English language and management of the customer relationship in an international context (written and oral English essential). Bac+5 en informatique
Technical Skills / Professions:
Candidate must have proficiency and total hands on experience (more than 1 yrs.) Certification will be added advantage.PowerShell, Active Directory – Groups Object Management - GPOs - Azure Active Directory/ AD FS / AZ AD Connect / Azure MFA / Office 365 / Exchange Server / Windows Server / SharePoint / MS Teams / Knowledge on Hybrid Environment(Exchange – Office 365) Basic/Intermediate network knowledgeBasic/Intermediate security best practices knowledge