About this role
Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)Driving Change management, approvals, monitoring of effective change executionAble to Perform Audits on Customer and recommend the Best Practices.Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.Understanding customer requirement and conducting POC \ Demos for new customers and solutions.Risk Analysis & Mitigation in reference Customer.Mentoring & training to team competency enhancementSupport Business Based on Organisation requirement.Practice of the English language and management of the customer relationship in an international context (written and oral English essential). Candidate must have proficiency and total hands-on experience (2-4 yrs.) & below technologies.
VMware vSphere, Hyper-v.VMware Horizon View, vWorkspace.Knowledge in AWS, Azure.SCOM/DynatraceSCCMGood Knowledge in windows server.Basic/Intermediate knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis etc..).Intermediate knowledge Groups Object Management - GPOsIntermediate knowledge in: DHCP, DNS, FTP, IIS Management, ADFSIntermediate knowledge in Scripting/automation (PowerShell, Bash, Ansible ,..)Intermediate knowledge in Filers managementIntermediate knowledge in System patching.Intermediate knowledge in Antivirus Platform managementBasic/Intermediate knowledge in Data Base Administration : MySQL/MariaDB/Oracle/SQL Server/ PostgreSQLBasic/Intermediate knowledge in Cloud Administration3 Tiers Application supportBasic/Intermediate Network Knowledge.Basic /Intermediated ITIL Knowledge.Compétences Comportementales :
- Analyse et synthèse
- Rigueur et fiabilité
- Organisation et gestion des priorités
- Adaptabilité
- Réactivité et anticipation
- Orientation résultat
- Sens du service
- Coopération et esprit d’équipe
- Communication et relationnel