About this role
Microsoft Product Support Engineer at Appficiency Inc.. Location: Egypt. Role: addressing issues, gathering feedback, responding tickets Requirements: 3+ years in technical support or help desk, SaaS preferred; degree in CS/engineering or equivalent; strong problem solving, written/verbal communication, self-motivated; owner mindset. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, NetSuite, Knowledge base, CSAT Commitment: Full Time Workplace: Onsite Languages: English