About this role
You will coordinate all mechanical service repair mandates from start to finish, ensuring customer satisfaction. This includes issuing authorizations, contacting clients for undocumented repairs, entering data into our systems, communicating expectations to the service team with an evaluation date, and proactively informing clients of any delays. In collaboration with sales, you will ensure that quotes are advantageous for both Laurentide and the client, while maximizing profitability.