About this role
Cyber Expert Support Engineer - AMER at Acronis. Location: Brazil or Colombia or Argentina or Mexico. Role: Troubleshoot incidents, Build relationships, Collaborate engineering Requirements: 2+ years in advanced technical support; fluent English; Windows Server, Linux/UNIX, security, networking, virtualization, and business applications expertise; strong customer service and troubleshooting skills. Category: Information Technology Seniority: Mid Level Tools: Windows Server, Linux/UNIX, EDR/XDR, Wireshark, tcpdump, iperf, VPN, L2TP/IPSEC/OpenVPN, Hypervisors (VMware ESXi, Hyper-V, KVM), MS Exchange, MS SQL, MySQL, Oracle DB Certifications: comptia security+, cisco, juniper, red hat Commitment: Full Time Workplace: Remote Languages: English, Spanish, French, Portuguese, German