About this role
L1 Support Engineer at Innovapptive. Location: Hyderabad or Houston or United States or India or Australia or New Zealand. Role: monitoring queue, triaging tickets, escalating issues Requirements: 1–3 years technical support/helpdesk experience; troubleshooting with logs and dev tools; ticketing system experience; clear customer communication; rotating 24x7 shift availability; quick learner. Category: Information Technology Seniority: Entry Level Tools: Jira Service Desk, Sentry, Mixpanel, CloudWatch, mWorkOrder, mInventory, mRounds, iMaintenance, Node.js, MongoDB, AWS Commitment: Full Time Workplace: Onsite Languages: English