About this role
Customer Service Team Lead at AlgaeCal. Location: Vancouver or Canada. Role: leading a team, coaching staff, improving CSAT Requirements: 5+ years in customer service; 2+ years in management; strong CRM/Contact Center knowledge (e.g., Talkdesk); coaching and developing teams; track record of improving CSAT, conversions, and AOV; empathetic leadership and ability to attract/retain top performers. Category: Customer Service Seniority: Mid Level Tools: CRM, Contact Center, Talkdesk Commitment: Full Time Workplace: Hybrid Languages: English, Tswana