About this role
1st Line Engineer at Onecom. Location: Fareham, England, United Kingdom. Role: Being the first point of contact, Diagnose hardware faults, Maintain customer documentation Requirements: Onsite IT Helpdesk role requiring GCSEs in Maths and English, IT diploma or CompTIA A+, ITIL or vendor cert desirable; strong customer care and MS technologies knowledge. Category: Information Technology Seniority: Entry Level Tools: Office 365, Azure, Windows 7–11, Server 2012–2025, Active Directory, Exchange, Hyper‑V, SQL Server, VMware, Citrix, VPN, Remote Desktop Services, VoIP, Networking, Hardware diagnostics Certifications: itil foundation, mcp/mcsa, comptia a+, level 3 it diploma Commitment: Full Time Workplace: Onsite Languages: English