About this role
Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures issues are resolved in a timely manner. This person is tasked with ensuring the reliability and optimal performance of IT computer systems, printers, scanners, and maintaining high availability for users and company members. Monitors team performance, communication with users, and ensures quality in-person and phone support. Ensures IT Asset Management standards are followed, ensuring timely and consistent equipment refreshes.