About this role
Main Responsibilities:
KPIs definitionGathering of functional requirementsManage and ensure quality of deliverySystem configuration Advanced education (Bac +5) in computer science, engineering, or information systemsProven experience (minimum 3 years) in a similar position with managerial or coordination responsibilitiesAbility to navigate complex, international, and multi-team environmentsRequired Skills
Configuration and customization of cloud applications (Salesforce, SharePoint, Workday, etc.)Functional analysis and technical specification writingBasic knowledge of SQL, XML, and JSONUnderstanding of software architectures and integration via API/REST/SOAPProficiency in technical support tools (ServiceNow, Jira, Zendesk)Familiarity with Agile/Scrum methodologies and ITIL processesGood command of software quality standards and technical documentationAnalytical and structured mindsetExcellent communication skills, primarily in EnglishCollaborative leadership skills with product and technical teamsAbility to proactively solve problemsResults and quality orientation