About this role
Quality Assurance Analyst - Customer Experience at Koins Bank. Location: Lagos, Lagos, Nigeria. Role: developing frameworks, monitoring interactions, analyzing feedback Requirements: Minimum 7 years in a financial institution; develop and maintain QA frameworks, monitor customer interactions, ensure compliance, analyze feedback, coach agents; Hausa language required; Six Sigma is an advantage. Category: Quality Assurance Seniority: Senior Level Certifications: six sigma Commitment: Full Time Workplace: Hybrid Languages: Hausa, English