About this role
Job Summary:
The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.
Responsibilities:
• Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
• Actively maintain and exceed monthly sales goals and KPI's
• Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience
• Maintain product knowledge to upsell the collection and make recommendations in phone consultations
• After sale follow up correspondence – order confirmations, thank you notes and follow up
• Troubleshoot and problem solve issues in a positive manner
• Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
• Possess an intimate knowledge of the product line each season
• Maintain and grow individual client book
• Process requests, handle escalated client complaints, and resolve issues
• Monitor, track and follow up on all special orders.
• Responsible for knowledge of catalog format, understanding of garments, and creating training materials
• Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
• Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)
Desired Background:
• Bachelor's degree preferred
Experience:
• Retail selling & customer service experience
Skills:
• Strong customer service and communication (verbal & writing) skills required
• Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
• Knowledge and use of digital selling through emails, pictures, and brand books
• Must be self-motivated and detail/results oriented
• Must have personal style and a passion for fashion
• Be sociable, friendly with an engaging personality
• Demonstrates strong listening skills
• Organization, punctuality, and excellent follow-up skills
• Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
• Proficiency in Microsoft Office applications and Internet savvy
• Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus
Base Pay Range:
The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.