About this role
Senior Routing Support Engineer – Contact Center (UCCE, CUCM, CVP, ICM) at Assurant. Location: Hyderabad, Telangana, India. Role: designing solutions, developing scripts, troubleshooting routing Requirements: 5+ years designing and supporting Cisco contact center routing (UCCE/ICM), developing ICM scripts, CUCM/CVP/Finesse, AT&T RouteIt, NICE CXone, VoIP protocols and SQL; bachelor's in CS/MIS or applicable Cisco certifications. Category: Information Technology Seniority: Senior Level Tools: Cisco Unified Contact Center Enterprise (UCCE), ICM Script Editor, Cisco Finesse, Cisco Outbound Dialer, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco CVP, AT&T RouteIt, Webex Contact Center, NICE CXone, NICE CXone Studio, SQL, SIP, H.323, MGCP, Eckoh Certifications: cisco Commitment: Full Time Workplace: Onsite Languages: English