About this role
Team Lead - Returns and Replacements at Varsitybrands. Location: United States. Role: training staff, responding queries, improving processes Requirements: Lead returns & replacements team, assist training and staff development, respond to team questions, support process improvements; 2-3 years customer service experience preferred, proficient with Microsoft Office and SAP/QOE/MTS/CRM. Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, SAP, QOE, MTS, CRM (Engage) Commitment: Full Time Workplace: Remote Languages: English