About this role
Service Desk Engineer at Shawbrook. Location: Manchester, England, United Kingdom. Role: delivering support, resolving tickets, administering access Requirements: Provide 1st-line IT support, manage and resolve tickets to SLA, administer Active Directory, escalate incidents, and follow service management processes; strong communication and attention to detail required. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Headspace, Peppy Certifications: itil foundation (v4) Commitment: Full Time Workplace: Hybrid Languages: English