About this role
CX Operational Team Leader at ArcelorMittal. Location: Kraków or Dąbrowa Górnicza. Role: leading team, managing orders, resolving escalations Requirements: Lead and develop a Customer Experience team; manage order, contract, and claim processes; collaborate with stakeholders; proficiency in Polish and English and experience in customer service or order management. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, SAP, CRM, offer management platforms Commitment: Full Time Workplace: Onsite Languages: Polish, English