About this role
Guest Experience Manager at Park Plaza Westminster Bridge London. Location: London, Greater London, United Kingdom. Role: leading service, managing feedback, coaching team Requirements: Leading guest experience and service recovery, managing VIPs and loyalty members, owning guest feedback (ReviewPro), coaching and developing front-of-house teams, supporting recruitment, rota planning and commercial performance. Category: Customer Service Seniority: Mid Level Tools: ReviewPro, Wagestream Commitment: Full Time Workplace: Onsite Languages: English