About this role
Customer Care Team Manager at Jdemea. Location: Rochdale, England, United Kingdom. Role: coaching staff, monitoring performance, handling escalations Requirements: Proven experience managing a customer support team, coaching and developing advisors, monitoring KPIs (CSAT, AHT, FCR, QA), using dashboards/CRM analytics, handling escalations, and running performance improvement plans. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English