About this role
Sr Software Engineer - Support Lead at Mattel. Location: Hyderabad, Telangana, India. Role: leading support, resolving incidents, monitoring performance Requirements: 6+ years IT experience with 5+ years supporting IBM Sterling DOM/OMS, 4+ years leading production support teams; Bachelor's in CS/Engineering/IT; strong incident management, RCA, and stakeholder communication skills. Category: Software Development Seniority: Senior Level Tools: IBM Sterling DOM/OMS, REST, SOAP, XML, XSLT, SQL, MQ, JMS, Java/J2EE, UNIX, Linux, WebSphere, Splunk, Dynatrace, AppDynamics, Grafana, AWS, Azure, GCP, Docker, Kubernetes Certifications: itil foundation, ibm sterling oms/dom, aws, azure, gcp Commitment: Full Time Workplace: Onsite Languages: English