About this role
Call Center Manager at Aifa Consulting. Location: Abuja or Nigeria. Role: Lead team, Oversee operations, Monitor KPIs Requirements: Seasoned manager with call center leadership experience, metrics-driven, budget and process improvement skills. Category: Business Operations Seniority: Senior Level Tools: NICE, Zendesk, Salesforce, Talkdesk, Excel, BI tools, Dashboards Certifications: customer service management, contact center operations, workforce planning Commitment: Full Time Workplace: Onsite Languages: English