About this role
Senior CX Manager at Talkdesk. Location: Porto, Porto, Portugal. Role: Leading onboarding, Defining scope, Driving adoption Requirements: German fluency (C1+), 5+ years in Technical Account Management/Professional Services/Customer Success in SaaS/CCaaS/CPaaS, strong English, enterprise experience, travel 25-30%, APIs/CRM experience, PMP preferred. Category: Information Technology Seniority: Senior Level Tools: APIs, Salesforce, CRM systems, Cloud platforms Commitment: Full Time Workplace: Hybrid Languages: German, English