About this role
Senior CX Manager at Talkdesk. Location: Charlotte, North Carolina, United States. Role: lead onboarding, define roadmap, advise stakeholders Requirements: 7–10+ years in Technical Account Management, Professional Services, Customer Success, or IT project management within SaaS/CCaaS/CPaaS; strong technical acumen; experience with APIs and CRM (Salesforce); executive stakeholder management; willing to travel 25–30%. Category: Information Technology Seniority: Senior Level Tools: APIs, CRM systems Commitment: Full Time Workplace: Remote Languages: English