About this role
Manager, Service Desk at Illinois Housing Development Authority (IHDA). Location: Chicago, Illinois, United States. Role: escalating issues, leading team, managing SLAs Requirements: Bachelor degree in Information Systems or equivalent experience; 10+ years Windows support; 5+ years in call center/service desk; 7–10 years Tier 2/3; leadership experience; strong ITIL knowledge; proficient in Microsoft 365, SCCM, Azure, Intune, SharePoint; hybrid work experience. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Jira, Fresh, Powershell, Power Automate, SCCM, Azure, Intune, SharePoint Commitment: Full Time Workplace: Hybrid Languages: English