About this role
Senior Director of Customer Service and Experience at BRUNT Workwear. Location: North Reading, Massachusetts, United States. Role: Own SLA definitions, Lead CX strategy, Collaborate cross-functionally Requirements: 10+ years in CS/CX leadership in high-growth DTC/omnichannel; proven managers' leadership; cross-functional influence; data-driven; in-office Boston area 4 days/week. Category: Customer Service Seniority: Senior Level Tools: Shopify, Gorgias, Loop Returns, Order Management System Commitment: Full Time Workplace: Hybrid Languages: English