About this role
Escalation Technician at Acrisure Cyber Services. Location: United States. Role: handling escalations, troubleshooting issues, documenting tickets Requirements: 3+ years Windows Server administration and MSP experience; strong networking (TCP/IP, VPN, DNS, DHCP, VLANs), Office 365, Remote Desktop Services, ConnectWise Manage; excellent troubleshooting and communication skills. Category: Information Technology Seniority: Mid Level Tools: TCP/IP, VPN, DNS, DHCP, VLANs, Microsoft Office 365, Windows Server 2008/2012/2016, Remote Desktop Services, ConnectWise Manage, ConnectWise Automate, ConnectWise Control, Auvik, ESET Security Management Console, Cisco Meraki Certifications: technicals Commitment: Full Time Workplace: Remote Languages: English