About this role
Service Desk Support Lead at Smarthost Design Technologies Jobs. Location: Washington, District of Columbia, United States. Role: Overseeing service desk operations, Managing customer support representatives, Implementing inventory management processes Requirements: 3+ years of experience in a service desk management role, ITIL Foundation certification preferred, strong problem-solving and customer service skills, excellent leadership and communication skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English