About this role
Service Delivery Manager (SDM) – Managed Services at systemsGo. Location: Bengaluru, Karnataka, India. Role: ensuring compliance, managing operations, leading improvements Requirements: 10+ years IT service delivery experience with minimum 5 years managing managed services; strong ITIL and ServiceNow experience; SLA/KPI governance, incident/problem/change management, vendor and contract governance, stakeholder management, and reporting. Category: Project and Program Management Seniority: Senior Level Tools: ServiceNow, Microsoft 365, Zoom, Microsoft Teams Certifications: itil v4 foundation, itil managing professional, pmp, prince2, servicenow fundamentals, lean six sigma Commitment: Full Time Workplace: Onsite Languages: English