About this role
Associate Director, Social Care & Member Experience (Remote) at Epicured, Inc.. Location: Glen Cove, New York, United States. Role: Lead team, Analyze performance, Oversee billing Requirements: Lead healthcare contact center operations; manage 18-25 staff; optimize member experience; oversee billing and enrollment workflows. Category: Customer Service Seniority: Mid Level Tools: Five9, Excel, Google Workspace Commitment: Full Time Workplace: Remote Languages: English