About this role
Service Delivery Manager (US) at Entersekt. Location: Knoxville or Atlanta. Role: manage relationships, monitor performance, coordinate incidents Requirements: 5+ years in SDM/relationship management; SLA/QA; incident management; ITIL knowledge; contract negotiation; leadership. Category: Project and Program Management Seniority: Mid Level Tools: Salesforce, PowerBI, Tableau, Opsgenie, Prometheus, Kibana, Zabbix, SQL, Python, AWS, 3-D Secure, Hosted services, SaaS Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English